Appointment, Cancellation & No-Show Policy

Last updated: August 30, 2026

At Bright Smile Dental Clinic, we reserve time specifically for each patient to ensure you receive the highest quality of care. When an appointment is missed or cancelled without adequate notice, it affects our ability to serve other patients in need. This policy outlines our expectations regarding appointments, cancellations, and missed visits.

Scheduling Appointments

Appointments can be scheduled by phone at (555) 123-4567 or in person at our clinic. We will do our best to accommodate your preferred date and time. As a courtesy, we send appointment reminders by phone, email, or text, but it remains your responsibility to keep track of your scheduled visits.

Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, we kindly ask that you provide at least 48 hours’ notice. This allows us to offer the time to another patient. You may cancel or reschedule by calling our office during business hours.

Late Cancellations

Cancellations made with less than 48 hours’ notice are considered late cancellations. A late cancellation fee of $50 may be applied to your account.

Missed Appointments (No-Shows)

A “no-show” occurs when a patient misses a scheduled appointment without any prior notice. A no-show fee of $75 may be charged for each missed appointment. After three consecutive no-shows, we reserve the right to require a deposit for future bookings or to discontinue care.

Late Arrivals

If you arrive more than 15 minutes late, we may need to reschedule your appointment to avoid delays for other patients. We will always try to accommodate you when possible.

Questions

We understand that emergencies and unexpected situations arise, and we will always consider individual circumstances. If you have any questions about this policy, please contact us at (555) 123-4567.